Terms of Use
These Terms of Use (“Terms”) are the agreement between you and Vosa (“Vosa”, “we”, “us”) for your use of the Vosa app, website, and coaching service (together, the “Service”). By creating an account or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.
Who we are
Vosa provides adaptive language learning combined with support from a human coach. The Service is operated from the United States and offered to learners in a range of countries. Vosa is operated by Vosa Learning LLC, 2268 Spruce View Ct, Salt Lake City, UT 84109, United States (hello@vosalearning.com).
Eligibility and your account
If you open a Vosa account yourself, or your place comes from an employer, you must be 18 or older. If your place comes from your school, Vosa is not meant for children under 15, and you must be old enough to form a binding agreement where you live, or use the Service under the supervision and consent of a parent or guardian who accepts these Terms on your behalf. You are responsible for keeping your account details secure and for activity that happens under your account. Let us know promptly if you believe your account has been used without your permission.
Using the Service
We grant you a personal, non-exclusive, non-transferable, revocable permission to use the Service for your own language learning. You agree not to:
- use the Service for anything unlawful, harmful, or abusive;
- copy, resell, rent, or redistribute the Service or its content;
- reverse-engineer, scrape, or attempt to extract our source code or data, except where the law expressly allows it;
- interfere with the Service’s operation, security, or other users’ use of it;
- upload content you do not have the right to share, or that infringes someone else’s rights.
Your content and recordings
The Service involves speaking: you create audio recordings, written answers, and messages to your coach (“Your Content”). You keep ownership of Your Content. You grant us the permission we need to host, process, and display it for the purpose of running the Service and supporting your learning, for example, transcribing your speech, generating feedback, and sharing it with your coach. How we handle this data is described in our Privacy Policy.
Third-party content and embedded videos
The Service shows third-party content, including videos embedded from third-party platforms such as YouTube. That content is owned by its respective rights holders and is delivered to you by those platforms under their own terms. We reference and embed this material for the purpose of language teaching, commentary, criticism, and study. We do not claim ownership of it. Your use of embedded third-party content through the Service is also subject to the terms of the platform that hosts it, including the YouTube Terms of Service. If you own content you believe is used improperly, contact us and we will respond.
Our intellectual property
The Service itself (the software, design, the Vosa name and logo, and the learning material we create) belongs to Vosa or our licensors. These Terms do not give you any right to use the Vosa brand or our materials except as needed to use the Service.
No warranty
The Service is provided “as is” and “as available.” We work hard to make it useful and reliable, but we do not promise that it will be uninterrupted, error-free, or that it will produce any particular result, level, or fluency. Coaching and any level estimate are guidance, not a guarantee. To the fullest extent allowed by law, we disclaim implied warranties such as merchantability and fitness for a particular purpose.
Limitation of liability
To the fullest extent allowed by law, Vosa will not be liable for indirect, incidental, or consequential damages arising from your use of the Service. Nothing in these Terms limits any liability that cannot be limited under applicable law.
Paying by the month, or for 3 months
Vosa is sold by the month, or for 3 months at once, as described here. If you bought a level before 5 October 2026, see "For a level bought before 5 October 2026" below.
There are two plans: Vosa and Vosa + Coach. Each is paid by the month, or for 3 months at once. Except for a purchase made through Paddle (below), prices are in US dollars with no tax added, and the seller is Vosa Learning LLC (Utah).
From France and Réunion. When your payment screen says so, Vosa is sold to you by Paddle.com Market Ltd, reseller of Vosa Learning LLC. The price is then in euros, VAT included. Paddle takes the payment, sends you the invoice and sells you Vosa under its own buyer terms. The course is still provided by Vosa under these Terms, and Vosa’s promises written here still hold for these purchases: the monthly subscription with no commitment and stopping it online, the 14 days to change your mind with a full refund, and what you keep afterward. For a refund, Vosa asks Paddle, which pays it back by the same payment method.
By the month. A subscription with no commitment, paid by card. It renews automatically every month, and you can stop it any time, online, at loop.vosalearning.com/resilier. Each payment gives access to the course for the month paid; nothing is owed for later months. If you stop, access runs to the end of the month you paid for. If a payment fails, the subscription stops: you owe nothing and we do not try your card again. Within 14 days of the first payment you can ask for the first month back in full, on the same page; the subscription then stops.
For 3 months. You pay once, by card or by mobile money where available, and have access to the course for 3 months. It does not renew. If you buy 3 more months of the same plan before the end, they start when the current 3 months end. Within 14 days of paying, write to us and we refund you in full within 14 days of your request, by the payment method you used (see "Changing your mind" below).
What you keep. When you stop, or when your 3 months end, the units you finished (and the finished lessons of a unit in progress) stay open to reread and listen to again, for as long as Vosa runs the Service; no new recordings, no coach. Your progress is kept.
For a level bought before 5 October 2026
If you paid for a level at once before 5 October 2026, you keep access to that level after paying. "Keeping access to the level" means you can use that level, its lessons, its exercises and the features of the plan you paid for, with no time limit, for as long as Vosa runs the Service.
Changing your mind (right of withdrawal)
You have 14 days after paying to change your mind, without giving a reason, even if you have already started the course. By the month, the 14 days run from the first payment, and you do it online at loop.vosalearning.com/resilier. For a level or for 3 months, or if you prefer, write to us at hello@vosalearning.com, with the form below or in a few words: any clear statement is enough. We refund you in full within 14 days of your request, by the payment method you used.
Withdrawal form (fill it in and send it only if you want to withdraw):
To Vosa Learning LLC, hello@vosalearning.com:
I hereby give notice that I withdraw from my contract for the following service: [plan and length]
Ordered on: [date]
Name of consumer: [name]
Address of consumer: [address]
Account email: [email]
Date: [date]
Signature of consumer (only if this form is sent on paper)
Changes, suspension, and termination
We may update the Service and these Terms from time to time. When changes are significant, we will take reasonable steps to let you know; continuing to use the Service after an update means you accept the revised Terms. You may stop using the Service at any time, and we may suspend or end access that breaks these Terms or harms the Service or its users.
Governing law
These Terms, and any dispute arising out of them or your use of the Service, are governed by the laws of the State of Utah, United States, without regard to its conflict-of-laws rules. You and Vosa agree to the exclusive jurisdiction of the state and federal courts located in Utah for any dispute not subject to a small-claims option, to the extent permitted by law.
If you are a consumer living in the European Union, including Réunion, you keep the protection of the mandatory rules of your country of residence and you can bring a claim before the courts where you live.
Contact
Questions about these Terms? Email us at hello@vosalearning.com.