Privacy & Confidentiality

Last updated: 17 October 2026

Vosa (“we”) offers language coaching with a human coach and an app. Vosa is run by Vosa Learning LLC, 2268 Spruce View Ct, Salt Lake City, UT 84109, United States, which is responsible for your data. This page explains, in plain language, what data we collect, why, who we share it with, and how long we keep it. Questions: hello@vosalearning.com.

What we collect

How we use it

We do not sell your personal data and we do not use it for advertising.

On what basis we use your data

Age and sensitive topics

Age

If you open a Vosa account yourself, or your place comes from an employer, you must be 18 or older.

If your place comes from your school, Vosa is not designed for children under 15, and if you are under 18, use Vosa through your school or with a parent’s permission.

Sensitive topics (16 October 2026)

You do not have to tell us about personal topics (for example your religion, health, relationships, sexual orientation, opinions or origins). If you do, we use them only to support you, never for anything else.

An AI (Google’s Gemini, Anthropic’s Claude) reads your answers to prepare your lessons. When the app asks for your agreement on these topics, on a separate screen before your first conversation (“I agree” or “No thanks”), they are used to prepare your lessons if you agree. If you say no, Vosa leaves them out of preparing your lessons when it spots them, and you lose no lesson. We keep your answer, the version of the text you read, its language and the date. This agreement is not asked when your place comes from your school.

If you gave this agreement, you can withdraw it in your profile. We then erase the personal topics in your answers and lessons. Notes your coach writes themselves are not erased by this withdrawal: they follow their own rules (see “Your weekly call with your coach”).

When a reply written by the AI carries the “Report” button, you can tap it. Only if you do, that reply and your sentence just before it are sent to the Vosa team to be reviewed, and erased after 30 days.

When the menu offers “Report content” and you use it, the description you write and the screen you send it from go to the Vosa team for review, and are deleted after 30 days.

Keeping your sessions confidential

Your conversations, recordings, messages, your feedback on Vosa and, if you have the weekly call, the recordings of your calls are available to your coach and to the people who run Vosa, only to support you and to improve Vosa. We treat them as confidential. Your requests for help are read only by the Vosa team (see “When you ask for help”).

When you finish joining in the app, your coach gets an email with your first name, your level and your goal, in your own words (see “Your coach hears that you have arrived”).

When you write to your coach, your coach gets an email alert that quotes the start of your message.

Your recordings

When you speak on a practice screen, your recording is sent to be checked, so that we can tell you how you said it. Most practice recordings are not kept: they are checked, and we do not store them.

We keep these:

Who can hear them: you, your coach, and the people who run Vosa, under the same rule as the rest of your sessions above.

You can delete your spoken answers yourself, at any time and without asking us. In the app, open your profile and go to Your recordings. The audio is removed and cannot be brought back. Nothing else about your account changes, and you can go on practising. For the other recordings, write to us (see “How to delete your data”).

The level test and your plan

The level test on this site

The test asks you to speak for a few minutes. Until you create your account, your recordings stay on your device, in your browser, for 48 hours at most: nothing is sent. If the page reloads, you pick up where you were. When you give your email address to see your level, your recordings are sent to be transcribed (ElevenLabs) and assessed (SpeechAce), then cleared from your device.

On the level test, we ask, if you wish, how you found Vosa (a choice from a list). We use it to know where our learners come from and, if a partner sent you to us, to work out what we owe them.

Your plan

When the test screen tells you so (“We’ll also email you your level and your plan.”), about 20 minutes after the test we email you your level, what you already do well, what we will work on, and a link to your plan. That link works without a password for 30 days: anyone who has it can see your level and your plan, so only forward it to people you choose. Your goal is used only to pick which milestone to highlight in the plan. It is not copied into the email.

Your sheet after the first conversation

After your first conversation, we email you once a study sheet as an attachment (a PDF). It carries your first name and today’s date, and it shows your goal as you confirmed it (or what you told us about yourself), the date of your deadline if you gave one, what we heard in your answers in English, and one or two small improvements, each with an explanation and a general example. To prepare it, we use your first name, your goal and your answers from that conversation, with the services named in “Sharing”. It is a service email: there is no offer and no reminder. The sheet stays in your mailbox, and you only forward it to people you choose. Vosa keeps no copy of it: we only keep a note that it was sent. A link at the bottom of the email unsubscribes you in one click; if you are unsubscribed, we do not send it.

The welcome offer, only if you asked for it

When it is offered, an unticked box under the email address offers you a welcome offer (one message, two days after the test). If you tick it, we keep the sentence you agreed to and the time. The email carries a personal discount code, single use, valid until the date and time written in the email. We keep that code and its end date with your plan. There is no second reminder. A link at the bottom of every email unsubscribes you in one click.

Practising for your goal (from Level 4)

When you use “Practise for my goal”, your recording is sent to ElevenLabs, which transcribes it into text. That text, your goal and, if you gave one, what the recording is for are then sent to Google (Gemini), which prepares the advice shown on screen. Google processes this data under its paid service and does not use it to train its models. Vosa keeps neither the recording, the transcript nor the advice: they are gone when you leave the screen, and your coach does not see them. Please do not include confidential business figures or information.

Your weekly call with your coach

If your plan includes a call every week:

The call itself takes place on Google Meet, which handles the call under Google’s rules.

Google Meet’s automatic note-taking (Gemini in Meet) is not used.

Your feedback on Vosa

Now and then, at most once a week, the app asks how things are going. Answering is optional. If you answer, we keep your answer, your typed or spoken comment if you leave one, when you were asked (lesson, unit), your phone type and the app version.

Your coach and the Vosa team can read or listen to your message. A voice comment is not transcribed and is not sent to any other provider. This feedback is used to improve Vosa. It is deleted with your account.

Your answer never decides whether the app then asks you to rate Vosa in the store.

When you ask for help

When you tap the help button, we receive your message, the screen you were on, your phone and the app version. On a screen where you speak, we also keep the last sentence the app heard you say, to understand what happened. The Vosa team gets your message by email, without that sentence, and the request is kept in our database. Only the Vosa team reads it: your coach has no access to it.

Your coach hears that you have arrived

When you finish joining in the app, your coach gets an email (and, if your coach has the app, a notification) with your first name, your level and your goal, in your own words. For 7 days, the link in that email lets your coach record you a welcome voice message. It arrives in your conversation with your coach, like their other voice messages, with its transcript and a French translation.

Your progress

The “Your progress” screen and the end of each lesson show what you have done: practice time (an estimate), lessons and units finished, words said, new words. These figures are worked out from what the app already keeps for your lessons. Nothing new is collected for them, and no artificial intelligence is used. To count weeks on the right day, the app sends our servers the name of your time zone (for example “Indian/Mauritius”). Time spent at the microphone is counted only on your phone (see below).

What the app keeps on your phone

Some things never leave your phone:

This storage is only there to make what you use work. It goes if you clear the app’s or the browser’s data.

The emails we send you

We do not buy or rent address lists, and we do not give yours to other companies to write to you.

The waiting list

The weekly call is not open yet, and there is no waiting list today. When the weekly call opens, if all its places are taken, you will be able to leave your email address. We will then write to you twice at most: straight away, to confirm that you joined (that email will carry the link to take yourself off the list), then only once more, when a place opens, and we will then delete your address. If no place opens, it will be deleted after 12 months. It will be used for nothing else and added to no other list. To leave before then, you will be able to use the link in the confirmation email or write to us.

When your plan ends

Your account stays open. The lessons you finished stay open to read again and listen to, with your own recordings (within the one-year limit described above). Your coach no longer follows you and the app no longer uses artificial intelligence for you. Your data is kept under the same rules as during your plan. You can delete your account at any time.

Payments

Card payments are made with Stripe. We never see your card number: we receive the plan, the amount, the date and the state of the payment. If you pay by mobile money, where it is available, we also receive the paying phone number, through pawaPay. A discount code, if you were given one, is kept with its use and its end date.

When your payment screen says “Seller: Paddle.com Market Ltd, reseller of Vosa Learning LLC” (for a purchase from France or Réunion), Paddle sells you Vosa, takes the payment and sends you the invoice. We receive the plan, the amount, the date and the state of the payment from Paddle, never your card number. Paddle also receives data on its own account (see “Sharing”).

The law requires us to keep invoices and proof of a cancellation, even after your account is deleted. They are then separated from your profile and kept only as long as required (see the table below).

If you learn through your school or your employer

If your place comes from your school

If your place comes from a school (for example CALI or Power English), the school sends us your name, email address, class and level, and sees your exam results. For that data we work for your school, and its own privacy policy also applies. If you delete your Vosa account, your exam results stay with your school but are no longer linked to your Vosa account. Your exam recordings also stay with your school, kept under its rules.

If your place comes from an employer

If a company pays for your place and the app tells you so on a separate screen, that company’s HR contact receives a short weekly attendance report.

We do this on the basis of the legitimate interest of the company paying for your training in knowing who takes part, not on your agreement. You can object without giving a reason, on that screen (“I object”) or in your profile (“What your company sees”): from the next report on, you no longer appear in it at all, neither by name nor in the totals, and your lessons do not change.

A company that receives this report has agreed in writing not to use it to evaluate you, discipline you, set your pay or decide a promotion, and not to keep it longer than 12 months. Once it receives the report, the company is responsible for it. Vosa stays responsible for your learning data: we do not work for your employer. Vosa keeps the line sent under your name for 12 months, so you can see it in your profile; it is deleted with your account.

Sharing

We use providers who process some data on our behalf, under our instructions, and only for what is written here:

ProviderWhat it doesWhat it receives
Renderhosts our servers and databaseall the app’s data
Cloudflare (R2)stores audio and video filesthe recordings we keep
Netlifyhosts this sitevisits to the site
ElevenLabstranscribes your recordings into text, except your spoken answers in “A check-in with Vosa”, which Google (Gemini) transcribes; it also reads aloud sentences from your lessons, some of them written for you from what you said; after a call with your coach, if you have agreed, it reads aloud a corrected version of sentences you said during the callthose recordings, and the text of the sentences it reads
SpeechAceassesses your pronunciation and levelyour practice and test recordings
Google (Gemini)prepares feedback and content fitted to you, builds your plan and suggests your starting level, checks your answers, under its paid service, without using your data to train its modelsyour spoken answers in “A check-in with Vosa” (the audio, to write out the text), the text of your answers, what you told us about yourself (first name, town, job, goal, people in your life), your level, the upcoming situations you are learning English for (to build your plan and suggest your starting level), what you say during your lessons (to check your answers), and the personal topics you chose to share (see “Sensitive topics”)
Anthropic (Claude)writes down what you tell us about yourself, chooses questions to ask you and prepares remarks on your English, under its paid service, without using your data to train its modelsthe text of your answers, what you told us about yourself, what you say in English (to prepare those remarks), and the personal topics you chose to share, sent to the United States
Resendsends our emailsyour email address and the email’s content
Stripetakes card paymentsyour email address and your payment
pawaPaytakes mobile money, where it is availablethe paying phone number and the payment
Google (Firebase)sends notifications to your phone, if you allow theman identifier for your phone
Googlelets you sign in with your Google account, if you choose toyour Google name and email address
Google (Meet)the video call with your coach, if your plan includes oneyour image, your voice, your name
Google (Meet, Google Workspace, calls with your coach)records the call and writes out its transcript, only if you agreed, and keeps them in Vosa’s Google Workspace for 90 days at mostthe recording and the transcript of the call, which may be processed in the United States
Google (Gemini, calls with your coach)prepares notes on the call, which your coach checks before you see them, only if you agreed; if you agreed, also writes a short exercise in French from your coach’s correctionthe transcript of the call and the topics you asked us to avoid, sent to the United States; and, for the exercise, your coach’s correction and the sentence you had said
Cloudflare (Turnstile)checks that a person, not a robot, uses the pronunciation try-out on this sitetechnical information about your browser

Paddle does not work on our instructions: it is responsible for the sale’s data on its own account, independently of Vosa:

CompanyWhat it doesWhat it receives
Paddle (Paddle.com Market Ltd, United Kingdom)when your payment screen says so, sells Vosa to buyers in France and Réunion, as reseller of Vosa Learning LLC: takes the payment, works out the VAT, sends the invoice and prevents fraud. Paddle keeps its record of the sale after your Vosa account is deleted, under its own duties. Its rules: Paddle’s privacy policyyour email address, your country and postcode, your IP address (for tax and fraud prevention), your payment method, the plan you bought and its price

Some lessons and some messages from your coach contain YouTube videos, played in the app by YouTube’s player (Google). When one of these videos is shown, YouTube receives your IP address and technical information about your device, and handles them under its own rules.

Several of these providers are in the United States, so your data may be transferred there, with the safeguards the law provides (the European Commission’s standard contractual clauses, or Data Privacy Framework certification).

We do not sell your personal data.

Measurement on this site

This section is about vosalearning.com, the site you are reading now.

Before you agree

We count two things: a page being opened, and clicks toward the offer and toward the app. If you start a purchase, we also record the stages of that purchase, because that is the record of your order.

These counts are made by us, on our own servers. No cookie, no outside company, no identifier that follows you from one site to another. The number that groups the pages of a single visit is picked at random, it lives in the tab, and it disappears when you close it. This is what the French regulator calls audience measurement, and it is why it does not ask for your agreement.

What waits for your agreement

If you accept, we also note how the page is used, so we can improve it:

If you refuse, none of it is recorded, and the page works in full. Refusing is as easy as accepting.

What comes with each measurement

The path of the page, the date and time, the kind of browser and device, the site you came from if you followed a link, and the IP address of your connection. Nothing you type on the site is sent with these measurements.

The campaign code in the link

Our links sometimes carry a short code, for example “r=reunion-sept”. It tells us which link brought you here, never who you are. It travels in the address of the page, and nothing is written to your device for it. If you create an account or pay, the code is kept with your account and your order.

What we keep on your device

How long we keep them

We keep these visit records for 25 months, then we delete them. Measurements attached to an account are deleted with that account, as described below, without waiting for those 25 months.

Changing your mind

The “Measurement and privacy” link at the bottom of the home page and at the bottom of this page reopens the question at any time. Your new answer applies immediately.

No outside measurement tools

No Google Analytics, no advertising pixel, no ad network. These measurements are written to our own servers. We do not sell your data to anyone and we do not trade it for anything.

Two outside services are loaded by the page, measuring nothing for us: the fonts (Google Fonts), and the robot check on the pronunciation try-out (Cloudflare Turnstile). Your browser sends them your IP address when it loads them.

Retention & your rights

How long we keep your data

DataHow long
Your account, profile, lessons, messages with your coachwhile your account is open
Your spoken answers in lessons1 year after recording
Your level-test recordingnot kept; if it is sent to your coach, kept like your other messages
Your answers in checksfor as long as your account is open, or until you ask us to delete them
Your school exam recordings and resultswith your school, under its rules
The recording of a call with your coach, its transcript and the prepared notes not yet reviewed90 days, or at once if you withdraw your agreement
The prepared notes your coach has reviewedkept with their notes, for 24 months at most after your last call; deleted at once if you withdraw your agreement
Notes, moments and assessments your coach writes about your callsup to 24 months after your last call, or when your account is deleted
Your feedback on Vosawhile your account is open
Your requests for helpwhile your account is open
Your answer on agreeing to personal topicswhile your account is open
An AI reply you reported, and your sentence just before it30 days
A description you sent with “Report content”, and the screen you sent it from30 days
The report line sent under your name to your employer12 months, or when your account is deleted; the report the company receives, 12 months at most on its side
“Practise for my goal”nothing is kept
The level test, on your device, before the account48 hours at most
Your joining answers, on your phone7 days at most
The link to your planit works for 30 days
The PDF sheet after your first conversationVosa keeps no copy; the email and its attachment stay in your mailbox. Our email provider (Resend) keeps it for 30 days
Your agreement to the welcome offer, and your codewith your plan, while your account is open
The waiting listuntil the email that tells you a place is open, 12 months at most
Visits to this site25 months
Proof of a cancellation5 years, without your name
Invoices and payments10 years, without your name or address

Your rights

You can ask at any time to see your data, get a copy, correct it, delete it, or object to a use of it. You can withdraw any agreement you gave (call recording, the offer email, site measurement, personal topics) at any time, without affecting what was done before. Just write to us; we answer within a month. If you are not satisfied with our answer, you can contact the CNIL (cnil.fr) or the data protection authority in your country.

How to delete your data

You can delete your Vosa account and the data tied to it at any time. There’s no cost, and you don’t have to give a reason.

From your account

  1. Sign in to Vosa at loop.vosalearning.com and open “Your profile.”
  2. At the bottom of the page, under “Delete your account,” choose “Delete my account.” Vosa shows you what will be deleted and what we keep.
  3. Choose “Get a code by email,” enter the 6-digit code sent to your account’s email address (or your password, if your account has one), then “Delete my account for good.” Deletion is immediate and cannot be undone. A running subscription stops right away; if you want to ask for a refund, do it first.

Or by email

  1. From the email address on your Vosa account, write to hello@vosalearning.com with the subject “Delete my data.”
  2. Let us know the account (email address) you’d like deleted. Writing from that address helps us confirm the request is really yours.
  3. We’ll confirm we received your request, delete your data, and email you once it’s done, within 30 days, and usually much sooner.

What we delete

What we may keep, and why

If you only want to remove part of your data, or you have a question first, write to us at the same address and we’ll help.

Governing law

Vosa is a service operated from the United States by Vosa Learning LLC. This policy is governed by the laws of the State of Utah, United States. If you live in the European Union, including Réunion, the General Data Protection Regulation (GDPR) applies to how we handle your data, and you keep the protection of the mandatory rules of your country of residence. Elsewhere, depending on where you live, local law may also give you rights. Nothing in this section takes those rights away.

Contact

Questions about your data or this page? Email us at hello@vosalearning.com. You can also contact the CNIL (cnil.fr), the French data protection authority. See also our Terms of Use.