Privacy & Confidentiality
Vosa (“we”) offers language coaching with a human coach and an app. This page explains, in plain language, what data we collect and how we use it.
What we collect
- Your email address and the details you give us to create and manage your account.
- What you share during your loops: your goals, your answers, your audio recordings, and your messages to your coach.
- Technical usage data (device type, pages viewed, errors) that helps us run and improve the service.
How we use it
- To give you your loops, your feedback, and your coach’s support.
- To contact you about your account and your progress.
- To improve Vosa. We do not sell your personal data.
Keeping your sessions confidential
Your conversations, recordings, and messages are visible to your coach and to the people who run Vosa, only for the purpose of supporting you. We treat them as confidential.
Sharing
We rely on trusted technical providers (hosting, speech processing, email) who process some data on our behalf and under our instructions. We do not sell your personal data.
Retention & your rights
We keep your data for as long as your account is active. You can ask to see your data, correct it, or delete it at any time — just write to us. Depending on where you live, you may have additional rights under local law.
How to delete your data
You can delete your Vosa account and the data tied to it at any time. There’s no cost, and you don’t have to give a reason.
Steps
- From the email address on your Vosa account, write to hello@vosalearning.com with the subject “Delete my data.”
- Let us know the account (email address) you’d like deleted. Writing from that address helps us confirm the request is really yours.
- We’ll confirm we received your request, delete your data, and email you once it’s done — within 30 days, and usually much sooner.
What we delete
- Your account and email address
- Your profile and your goals
- Your audio recordings
- Your loop history — your answers, your feedback, and your saved phrases
- Your messages with your coach
- The technical usage data tied to your account
What we may keep, and why
- A minimal record of your request, and any data we’re legally required to retain (for example to meet tax, security, or fraud-prevention obligations) — kept only as long as the law requires, then deleted.
- Anonymized or aggregated data that can no longer be linked to you, which we use to understand and improve the service.
If you only want to remove part of your data, or you have a question first, write to us at the same address and we’ll help.
Governing law
Vosa is a service operated from the United States. This policy and our handling of your data are governed by the laws of the State of California, United States, without regard to its conflict-of-laws rules. Depending on where you live, you may have additional rights under local law; nothing in this section takes those rights away.
Contact
Questions about your data or this page? Email us at hello@vosalearning.com. See also our Terms of Use.